Shipping policy

Please note, that no matter which carrier is used, we cannot guarantee any delivery date or times unless shipment dates are guaranteed by the carrier. There may be delays with UPS, USPS or DHL that are out of our control.

Insurance:

Everything we ship, both domestically and internationally, is completely insured by Shopify Insurance.

Signature:

ALL ORDERS OVER $1000 WILL REQUIRE A SIGNATURE

Tracking:

You will receive an email containing your tracking information as soon as it is assigned. You can also log in to your account to access this information.

Feel free to email us at info@stellastable.com if you need further assistance.

Returning your product:

 

To return your product, you should mail your product to: 340 Palmer Street, Petaluma CA 94952-7537, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.